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Advice

Walk-in sessions

You can attend one of our walk-in advice sessions at our main office in Yeovil or at one of our Outreaches located in several towns across South Somerset.

Walk-in sessions are available at the locations below. Click each one for details:

Yeovil
Chard
Crewkerne
Wincanton
Ilminster

Adviceline

We provide a telephone help service.

You can ring 03444 88 9623 between 10:00am and 4:00pm from Monday to Friday.

Citizens Advice South Somerset has joined up with the other Citizens Advice services in Somerset to improve the delivery of telephone services. When a resident from South Somerset dials the number their local dialing code will be identified and in the first instance their call will be routed to Citizens Advice South Somerset. If there is no one available in South Somerset the call will go to another Citizens Advice service in Somerset.

Clients who are deaf or hard of hearing can call the Citizens Advice Text Relay service on 03444 111 445

For consumer problems, we provide a national Citizens Advice consumer helpline. To get information or advice, ring 03454 04 05 06. The helpline is open Monday to Friday 9:00am to 5:00pm.

Email us

You can ask for advice by email. Complete and submit our online inquiry form, which is available here.

You do not need an appointment to access our service. If you would like to speak to an adviser please see the information about our walk in sessions. Please note that we are unable to book appointments via our email service.

You can use our enquiry form to email us details of the issues you would like advice on. Please include as much detail as you can about the issues and any personal circumstances that are relevant to this. This will enable is to provide you with more information that is relevant to your circumstances. We may be able to provide you with links to information, which will answer your questions. If your questions require more complex advice we will invite you to one of our walk in sessions at our Yeovil office or one of our outreach locations if this is easier for you to access.

We aim to respond to email within three working days.

Help yourself?

If you have access to the internet, you could find the information you need on the Citizens Advice website at www.citizensadvice.org.uk

Debt drop-in sessions

We hold debt drop-in sessions with our specialist debt advisers at our Yeovil office on the last Thursday of every month, between 10:00am and 1:00pm.