There are currently no roles available at Citizens Advice South Somerset but please check back regularly for updates.
There is currently one role available at Citizens Advice South Somerset.
Telephone Adviser
Salary Range: £20,967 – £21,312
Employer Pension: 3%
Hours: 30 – 37 hours per week (over 5 days)
Job Share: Considered
Location: Yeovil Office South Somerset
Closing Date: Monday 24th May 2021 12 noon
Interviews: Thursday 3rd June 2021
Job Description: Adviser – phones
Application Pack: Application Pack Phone Adviser
Application Form: CASS External Recruitment application-form Rich Text Format 2020
Diversity Form: CASS Diversity Monitoring Form 2020
You will join a friendly and busy team. The successful applicant will be an empathetic and confident communicator with considerable experience of working with clients in an advice giving role.
Our advisers are required to complete a holistic advice needs assessment with each client and then undertakes information research in order to present back to their client the relevant and accurate advice. This is completed with the client during the call and advisers are required to use a number of IT platforms and digital advice resources simultaneously. Following delivery of advice the adviser will complete an accurate client case record before taking their next client.
We welcome applications from candidates who are adaptable with excellent IT and communication skills.
This role will suit someone that enjoys working to high standards of accuracy in an environment that is varied and supporting high numbers of clients.
We work with clients from all backgrounds and walks of life. You will undertake your role in a way that upholds our values of respect and dignity ensuring that we adopt a client-centered approach to our work in order to optimise positive outcomes for our clients.
Training will be considered for someone with advice giving experience who lacks a formal advice qualification.