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Advice Enquiry

You can use our enquiry form to email us details of the issues you would like advice on. Please include as much detail as you can about the issues and any relevant personal circumstances. This will enable us to provide you with information and advice that is relevant to your circumstances. Please note we are able to provide email advice to anybody who lives or works in the South Somerset area but we may not be able to provide you with the advice you need if you live or work elsewhere.

If your questions require more complex advice, or should you wish to remain anonymous, we would invite you to attend one of our walk in sessions, held at our Yeovil office and outreach locations, or to call Adviceline on 03444 889623. You do not need an appointment to access any of these services.

Please note that we are unable to book appointments via our email service.

We aim to respond to email enquiries within three working days.

Get Advice

  • About You

  • About Your Enquiry

  • If you wish you may attach a document to provide us with further information. Please be aware this will not be encrypted when it is sent to us
    Accepted file types: jpg, gif, png, pdf, doc, docx, xls, xlsx.
  • In order to help you with your enquiry by email, we need to record details of your case. These details may contain personal and sensitive data. Personal data is data which can be used to identify you. This may include your name, date of birth, address, telephone number, etc. Sensitive data is information related to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality or sex life, offences and/or convictions. The record of your case will be stored on a shared electronic case management system accessed by members of the CA service. To comply with the Data Protection Act 1988 we must tell you how we use this data and ask your consent to record your details in this way.

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Email Confidentiality

Internet email is a way of making general enquiries but it is not a secure way to send personal information. We make every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, we cannot ensure or guarantee the security of information when it is being transmitted. Click here to read a longer statement about this.