WhatsApp is a third-party service and Citizens Advice South Somerset cannot accept liability for data held by WhatsApp or breaches of that data. Security of data cannot be guaranteed in messages you send to us through WhatsApp and we do not control and are not responsible for the use of your data by this third-party service.
Where we have control over your data, such as deciding how we use the messages you send us to meet your advice needs, we will make sure that we comply with GDPR and keep your data safe. For example, making sure only the right staff and volunteers can see the messages.
Please be aware that in addition to your information being stored by WhatsApp, we will also copy and store relevant personal data (including pictures and files you send us) relevant to your enquiry, separately and securely using our case management system.