Digital Advice Survey 1. Why did you choose to use our Digital Advice services rather than our other Advice channel options? Due to my Work commitments Citizens Advice opening hours make it difficult for me to drop-in or call Due to my Childcare commitments Citizens Advice opening hours make it difficult for me to drop-in or call Due to my Carer commitments Citizens Advice opening hours make it difficult for me to drop-in or call I prefer to communicate online rather than face to face or via telephone I suffer with a long term illness or disability that prevents me from talking to an Adviser by telephone I suffer with a long term illness or disability that prevents me from being able to see an Adviser face to face It was quicker and easier Other (please specify) If Other, Please Specify*2. Did the Information and Advice received enable you to gain a better understanding of your situation and options?* Strongly Agree Agree Disagree Strongly Disagree 3. It is important to offer a range of Digital Advice services to the residents of South Somerset?* Strongly Agree Agree Disagree Strongly Disagree 4. Would you choose to use Digital Advice services in the future?* Yes No 5. Would you consider using a Citizens Advice App on your mobile phone or tablet if it was available?* Yes No 6. Please Provide Some Details About You* I am a parent with dependent children (under 18) I work full time I am a carer I have a disability or long term illness I am claiming benefits English is not my first language I own my home (mortgaged or otherwise) I rent my home NameThis field is for validation purposes and should be left unchanged.
