- What is the query about – Goods? Services? Something else?
- When did the client purchase the goods or services?
- Who did the client purchase the goods or services from?
- Was their any form or written agreement? If so what was it and was it signed?
- What is wrong with the goods or services?
- When did the client first notify the supplier that there was an issue?
- How did the client pay for the goods or services?
- Does the client have any form or receipt?
- Has the client taken any action so far? If so what?