The Government have published an awful lot of information and made an awful lot of promises but the country is not geared up to be able to cope with all of them. This page contains, mainly, local actions and guidance that we can make use of with our clients.
- ID for UC claims
As per standard advice do not try and do it online. Put an entry on the journal and JC+ will call
- If appointments don’t get made
We (CA) can directly call local job centers on behalf of clients as follows:
- Yeovil – Sarah 01935 463293 or Jennifer 01935 463270
- Taunton – 01823 345260
If you need to do this seek supervision.
JC+ staff (not central UC staff) are now picking up applications and phoning clients to provide a telephone appointment time.
Ask clients not to use the phones once they have a journal. Use that.
- ID and other appointments cannot be done face to face
JC+ are doing them via the telephone using bio-graphical questions
- Evidence using the ‘Trust, Protect and Repair’ approach for all claims
DWP terminology that means they are trusting the information clients are giving us. They are telling clients they will need to see the evidence at a later date. So tenancy agreements, fit notes etc are not being asked for. This is to protect people and allow claims to be paid during this emergency. This approach also applies to the HRT which is no longer a blocker to payment.
The important point here is that clients need to hold onto their evidence, as when DWP are able to ‘repair’ the system, they will want to see it.
- Client consent for a third party to call DWP or JC+
They are trying to introduce Implicit (not explicit) consent to enable one of us to speak to them on behalf of a client. It may take time for all UC and JC+ staff to get this but force the point if challenged.
- Catherine Thompson
One of our primary contacts at SSDC (working in Welfare) is now working across Welfare, Council Tax and Benefits (SSDC based benefits) and has offered her help on anything she can.
Seek supervision if you need to access this for a client.
- Council Tax Support Information Sent out by SSDC
SSDC have sent out letters via email and possibly other methods to the population of South Somerset about what they will do in relation to CT for the 2020/21 tax year. They have said anybody in receipt of CTS will have an additional deduction of up to £150
- Wellbeing Hub
SSDC’s Wellbeing hub is now live. Please read this publication to understand what it is intended to do. This is the food parcel list. This service IS NOT A REPLACEMENT FOR THE FOOD BANKS, you will note that it does not relate to low income but to shielding, self-isolation and vulnerability.