What is the Energy Advice Programme?
The Energy Advice Programme is a Citizens Advice initiative, funded by the energy companies as part of their obligations, aimed at providing practical and effective one to one advice for those who are in fuel poverty or at risk of being in full poverty.
How does this service differ from general advice?
This is a specialist energy advice service for clients who are in fuel poverty or at risk of being in fuel poverty. It is provided alongside general advice.
What is on offer?
The Energy Advice Programme will provide one-to-one advice to clients in fuel poverty, or in a fuel poverty risk group, who visit their local Citizens Advice and present an energy problem, or to clients who have been referred to their local Citizens Advice for energy advice support by local voluntary/public organisations.
Clients who are wholly or mainly on a low income and/or vulnerable, and therefore in or at risk of fuel poverty, includes clients who fall into one or more of the following categories:
- Those spending >10% of net monthly income on utilities
- Those on low incomes
- Those in receipt of DLA/PIP, JSA, ESA or Universal Credit
- Those with a disability/long term sickness
- Those of pensionable age
- Those with dependent children