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Volunteering with Citizens Advice South Somerset

Volunteers are the life force of our organisation and without them we would not be able to deliver the level of service that we offer.   Currently volunteer advisers help about 90 clients a week and we want to expand our team in order to bring help to even more local people.

Becoming a volunteer may seem a little daunting, but don’t worry!   You will be joining a very friendly and supportive team.

We welcome people from all walks of life and backgrounds and offer flexible volunteering arrangements that mean you can organise your time with us around your other commitments.

What does it take to be a volunteer?

You don’t need specialist skills or knowledge.   We provide you with all the training, supervision and support you will need.

Can you

  • Listen with care and attention to detail
  • Put people at their ease and help them to explain their problems clearly
  • Be non-judgemental and open-minded
  • Read and write English and do basic arithmetic
  • Use a computer keyboard and the internet with confidence
  • Learn new skills and commit to completing the foundation training course
  • Agree to carry out your role in accordance with the aims, principles and policies of Citizens Advice South Somerset


We have volunteer roles available in Yeovil and at our outreach venues in Wincanton and Chard

Reception volunteers welcome clients as they arrive and provide information that helps them to register and use the service.  Click here for the role outline.

Administration volunteers work alongside our staff helping to prepare documents, files and records. Click here for the role outline.

Initial Advisers work with clients on a one to one basis to determine what level of service is appropriate for their situation.  Click here for the role outline.

Advisers also work with clients on a one to one basis but deal with more complex issues.   A typical advice session will involve assessment and exploration of the client’s problem, research, fact finding and delivery of information and advice that explains the client’s options and enables them to make an informed decision about how they wish to move forward. Once the session is complete the adviser will write up their case notes with guidance from the session supervisor.   Click here for the role outline.

Research and campaigns volunteers work to produce publicity and public information on local issues.

How to join us

Email: or phone: 01935 847675 for an informal chat.

Fill in our online application form – Citizens Advice South Somerset Volunteer Application Form

When to join us?

We accept volunteers at any time and offer a flexible foundation training programme.