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Case Work Assistant

What is a Case Work Assistant?

A Case Work Assistant supports our caseworkers with a range of administrative and IT tasks, helping us to improve the service to our clients.

What’s in it for you?

  • Be challenged in a rewarding volunteer role
  • Becoming a part of a friendly and dedicated team
  • Meeting people from all walks of life and making new friends
  • Using existing skills and developing new ones
  • Enjoying new experiences
  • Learning something new every day
  • Supporting your local community
  • Be treated equally and receive great free training

We will train you to…

  • Follow up clients to find out the outcomes of advice
  • Record outcomes on our database
  • Assist with form applications
  • Complete evaluations and measure the impact of our service
  • Research possible sources of funding for individuals and families in need
  • Complete client satisfaction surveys
  • Follow up calls with professionals where necessary
  • Liase with health professionals to gather appropriate information

This role will suit?

Over 18’s who have good communication, maths and IT skills who will need to:

  • Commit to the Aims and Principles of the Citizens Advice service and respect views, values and cultures that are different from their own
  • Understand why confidentiality is important
  • Be open and approachable
  • Show an ability to work as part of a team and recognise their own limits and boundaries as well as having a positive attitude to self-development and assessment
  • Sift through information and extract what is relevant

Extra Information

Place: Citizens Advice South Somerset, Petters Way, Petters House, Yeovil, BA20 1SH.

Time: Preferably two or more 4-hour sessions per week but can be flexible.

Who to contact: June Carty. Telephone 01935 847675 or email

Training: Training is free and is a mixture of self-study, hands-on experince and classroom based activities.

Expenses: Out-of-pocket costs between home and the local office will be paid.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.