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What is a Receptionist?

A receptionist welcomes clients and ensures they are helped, providing excellent customer service.

What’s in it for you?

  • Be challenged in a rewarding volunteer role
  • Becoming a part of a friendly and dedicated team
  • Meeting people from all walks of life and making new friends
  • Using existing skills and developing new ones
  • Enjoying new experiences
  • Learning something new every day
  • Supporting your local community
  • Be treated equally and receive great free training

We will train you to…

  • Welcome clients into the service, run the reception and give information
  • Explain waiting times and procedures
  • Give information about Citizens Advice South Somerset and other advice services to clients from a diverse range of backgrounds and cultures
  • Show sensitivity and respect for clients
  • Keep confidentiality about clients and their contact with Citizens Advice South Somerset
  • Process client information, details of other services, and show leaflets/factsheets from the Citizens Advice website
  • Talk to advice staff about support for individual clients
  • Maintain stockes of stationary, leaflets and posters, and order from suppliers

This role will suit?

Over 18’s who have good communication, maths and IT skills who will need to:

  • Commit to the Aims and Principles of the Citizens Advice service and respect views, values and cultures that are different from their own
  • Read body language and verbal cues to respond appropriately to the diverse community that comes to the centre
  • Understand why confidentiality is important
  • Be open and approachable
  • Show an ability to work as part of a team and recognise their own limits and boundaries as well as having a positive attitude to self-development and assessment
  • Sift through information and extract what is relevant

Extra Information

Place: Yeovil, Chard and Wincanton

Time: Preferably two or more 4-hour sessions per week but can be flexible.

Who to contact: June Carty. Telephone 01935 847675 or email

Training: Training is free and is a mixture of self-study, observing others, hands-on experience and workshop activities.

Expenses: Out-of-pocket costs between home and the local office will be paid.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.