Training

We have formed a partnership with The Institute of Leadership and Management (TILM) and other Citizens Advice across England and Wales to develop a Management Pathway.   

Citizens Advice South Somerset are leading this programme on behalf of the Local Citizens Advice  CEOs’ Peer network.

Thank you to National Citizens Advice who have supported the programme and awarded funding to cover the costs of setting up the Learning Centre with TILM.

The programme opened in November 2022 and we have 20 learners from 12 different local Citizens Advice offices participating in the first group.

Full details of the training course can be found here: 

Course Literature TILM CA Management Pathway

Learner Registration: this will re open in Spring 2023

What is involved?   

10 – 12 hours of self-directed study a month for six months. Following the pathway designed for Citizens Advice staff on The Institute of Leadership and Management’s learner portal.

How is the course delivered?    

1. You will join a group of peers from across the LCA network.

2. Your online study will be completed through your Institute of Leadership and Management  login into the Citizens Advice Management Pathway.

3. You will be invited to join one Action Learning Set per month facilitated by a CEO from the LCA network.  This will be an online discussion group providing enrichment around each of the modules.

What will I get at the end?

Successful completion will result in the award of a The Institute of Leadership and Management Certificate in Management.  This is a nationally recognised certificate.

Who is this for?

Anyone that aspires to developing their management skills, confidence and knowledge.   It is not necessary to be in a management role to join the course.

Speak to your local office CEO or Operations Manager if you would like to register for the course.

Registration details will follow in February 2023. 

 If you would like to find about more please email:  angela@citizensadvicesouthsomerset.org.uk